Customer Security and Online Theft

Scam Alerts, Identity Theft, Fraud, and Other Privacy Issues

There is frequent news about various attempts at online theft, from emails and phone calls trying to trick you into releasing personal information or user names and passwords, to viruses (malware) that capture keystrokes.

Email attachments and fraudulent websites can download viruses, so be cautious about the email you open and the sites you visit. Please note that Heartland Bank will not ask for user names or passwords, so be especially cautious if you receive such a request.

To protect your privacy and your financial information, it is important that you always download the latest browser versions and install – and update - antivirus software on your personal and business computers. Older browser versions can’t protect against new intrusions, nor can outdated antivirus software or no virus protection at all.

While there are layers of protection in place on the bank’s end, including firewalls and data encryption, banks cannot fully protect the account if a hacker has fraudulently obtained your username and password. Heartland Bank’s systems are completely secure and tested rigorously on a regular basis against intrusion. As a result, our systems have never been hacked.

What you can do: keep your browsers and antivirus software up-to-date and check your accounts online on a daily basis.

Recent Issues

Fraudulent Online Banking Phishing E-Mail Attempts

ATM Skimming

Fraudulent Text Messaging Scam Attempts

Fraudulent E-Mail Phishing Attempts

Fraudulent E-Mails Claiming to be from the FDIC Are in Circulation

FDIC Reports Fraudulent E-Mail

Protect Yourself

Find more information on identity theft, fraud, and other privacy issues at:

Federal Trade Commission*

Federal Deposit Insurance Corporation (FDIC)

*We are providing a link to the third party website for your convenience. Heartland Bank is not affiliated with and does not endorse, authorize, guarantee or sponsor any of the products, information, or recommendations provided by the linked websites or their respective sponsors. Heartland Bank is not responsible for the overall content of any website or the collection or use of information gathered on a third party website. Heartland Bank’s privacy policy does not apply to any other website, and we are not responsible for its security, privacy policies and practices, or any consequences that may result from visiting that website. We advise you to consult the privacy policies contained on third party linked websites.